Introduction
In accordance with the EU General Data Protection Regulation (GDPR), implemented on 25th May 2018, maintaining the security of your data is a top priority of MOT Mastery, powered by V-Tech, and we are fully committed to respecting your privacy rights. We pledge to handle your data fairly, lawfully, and transparently at all times.
This MOT Mastery privacy policy notice explains the types of personal and sensitive data MOT Mastery, powered by V-Tech may collect about you when you interact with us – whether in person, through a mobile device, or online. It also outlines how we process, share, and store your data.
If you have any questions after reviewing this policy, please don’t hesitate to contact us directly.
As this notice may be updated from time to time, we will notify you of any significant changes.

Who Are We?
MOT Mastery, powered by V-Tech is a company operating in the United Kingdom. We collect and process your personal information in line with this privacy notice and in full compliance with applicable data protection laws.
This notice outlines your rights and obligations and explains how, why, and when we collect and handle your personal data.

Why We Collect Your Personal Data
We may collect and process your data for several lawful reasons, including:
To comply with legal obligations;
To fulfil our contractual duties and exercise our contractual rights;
In pursuit of our legitimate business interests;
Where you have provided consent.
Data may be collected directly from you or from third-party sources when:
You contact us via phone, email, post, or in person;
You submit an enquiry through our website;
You apply for a job with us.

Our Legitimate Interests
The lawful basis for processing personal data often rests on our legitimate interests, such as:
Ensuring the safety, health, and welfare of staff and customers;
Marketing and advertising our products and services;
Understanding client needs and preferences;
Improving our offerings and developing new services;
Meeting legal and regulatory requirements;
Preventing fraud, crime, or other unlawful behaviour;
Managing customer queries, feedback, and disputes;
Protecting our company and clients through appropriate legal measures.

When and Why We Process Your Personal Data
We take your privacy seriously and will never disclose your data without your knowledge unless required by law.
We retain data only as long as necessary for the purposes outlined in this notice. Unless otherwise informed, we do not process your personal data outside the European Economic Area (EEA).
We may collect, process, or share your data in the following circumstances:
To deliver content from our website effectively to your device;
To verify your identity;
When processing job applications;
To manage your account or process your instructions;
To fulfil our contractual obligations;
To track customer satisfaction;
To inform you of services or changes;
With your consent, for marketing and communication purposes.
In legal investigations, we may be required to share your data with regulatory or law enforcement bodies.

Data Retention
We retain your personal data only for as long as necessary and in accordance with our retention policies and legal obligations.

How We Share Your Data
We will not share your personal data with third parties except in the following cases:
Where required by law;
To enforce or apply contractual terms;
To protect the rights, safety, or property of MOT Mastery, powered by V-Tech, its staff, clients, or others.
We may disclose information to third parties involved in legal proceedings or compliance matters, including (but not limited to):
Solicitor Advocates and Barristers
HMRC and Payroll Services
The Legal Aid Agency and Law Society
Police or Disclosure Units
Pension or Insurance Providers
Regulatory authorities
All third-party processors handle your data only under our instructions and in line with this privacy policy and data protection legislation.

Your Rights
You have the right to access any personal data we hold about you and to request information regarding:
The data we hold;
How and why it is processed;
Who it may be shared with;
How long it will be stored;
The source of data if not collected directly from you.
You can also request:
Correction of inaccurate or incomplete data;
Deletion of your personal data;
Restriction of processing;
Opting out of direct marketing;
Information on any automated decision-making.
We may need to verify your identity before processing such requests to protect your data.
If we are legally required to retain certain data, we will inform you of the nature of that data and the duration we must retain it.
For requests related to your data, please contact us at info@motmastery.co.uk

Email Marketing
By submitting an online form through our website, you consent to receiving our email newsletters from our business brands. These may include special offers and updates related to our products or services. We will never share your email with third parties for marketing purposes. You may unsubscribe at any time using the links provided in our emails.

Further Information, Questions, or Complaints
If you have questions or would like more information about how we handle your data in MOT Mastery privacy policy, please contact:
Marketing Department
MOT Mastery, powered by V-Tech
Email: info@motmastery.co.uk

Lodging a Complaint
If you are dissatisfied with this notice or how we’ve handled your data, you can file a complaint with us directly. You also have the right to contact the UK’s Information Commissioner’s Office (ICO):
ICO Contact Details:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113